FAQ

Auto carriers pick up and transport eight to ten vehicles; but, due to weather, road conditions, and other unforeseeable reasons, it is impossible to guarantee a delivery date. Allow seven to fourteen days for carriers to complete the journey on W-E routes; other routes may be faster.

Make sure you leave enough time for us to come pick up your vehicle. It’s best to plan two weeks ahead of time. We will also deal with critical circumstances on a case-by-case basis, with priority given to those that require immediate attention. To discuss your requirements, please contact us at +1 888-215-5603.

Within two to three days of the arranged pick-up date, we usually schedule shipping for your vehicle with a truck. We can always work around your schedule, however there may be additional charges.

Reservations can be made up to two months in advance.

Prices are determined by mileage, vehicle size, and delivery location.

Before your vehicle is scheduled for shipment, a deposit and a signed order are normally required. There are, however, exceptions. The balance must be paid in cash, postal money order, or cashier’s check when the vehicle is delivered.

Sulith Logistics offers coast-to-coast service in 3-4 days on average.

We accept Personal Checks, Cashier’s Checks, Postal Money Orders, and Major Credit Cards (we require the customer’s signature for credit card payment).

Since 1998, the Department of Transportation has prohibited loading any things in a vehicle onto auto trailers. All trucks are subject to inspection on a regular basis, which involves unloading cars and inspecting the contents of the truck. This may result in the objects being left behind. Auto carriers are not licenced to transport domestic goods or personal objects, and their insurance does not cover these products. Any damage to your car caused by shifting or breaking household products is also not covered. Personal items left in the vehicle are sent solely at the risk of the owner. Carriers will not inventory or take responsibility for any items left in the car. Additionally, objects put in the vehicle increase weight and may damage the vehicle’s exhaust system or suspension.

During transit on the truck, your vehicle is covered for its Blue Book value. Glass and motor/undercarriages are not included in total loss or minor exterior body damage. For insurance purposes, classic vehicles should have an updated appraisal.

If your vehicle is inoperable (not wrecked), we will transfer it for an extra cost. The car’s tyres must be filled and able to roll, and emergency brakes must be installed.

Allow a third party, such as a friend or relative, to sign on your behalf. If you are unavailable, your vehicle may be delivered to a terminal for you to collect.

Due to limited roads, trees, power lines, local ordinances, and other road constraints, most trucks are 75 feet long and very wide, making it hard to reach most residential neighbourhoods. The driver will try to get as close to the delivery site as feasible, or we will arrange for your vehicle to be picked up or delivered in a convenient place, such as a shopping centre or major traffic crossing.

We prefer 1/4 tank of gas.

Calculate the cubic size of your package by multiplying the height in inches, by the length in inches by the width in inches. Round up any fraction measurement to the nearest whole inch. The overall cubic size of your package/shipment in total Cubic Inches is the outcome. To calculate Cubic Footage, multiply the total by 1728. On our Dim Information page, you may learn more.

Dimensional weight is calculated by multiplying the length, width and height of each carton, times the number of cartons, divided by the dim factor.

To establish billable weight, dimensional weight considers density, which is the amount of space a package takes up in relation to its actual weight. The International Air Transport Association (IATA) volumetric standards are used to calculate dimensional weight (subject to change without notice).

Domestic Dim Factor: 194

International Dim Factor: 166

Ground Dim factors may vary depending on product.

For local shipments, Declared Value is available, however Insurance is only available for international shipments.

We work closely with carriers, shipping lines, and transportation organisations all around the world.

• Sulith Logistics Solutions can ship anywhere.
• We offer solutions to any situation.
• The ability to ship to countries is contingent on current political conditions. Sanctions, trade agreements, and war/risk would all limit a shipper’s ability to service areas.

• General Cargo, NON-HAZ
• Firearms
• Automobiles
• Temp Control
• Personal Effects
• Perishable Products
• Over-sized Special Handling
• Hazardous – Dangerous Goods
• Live Animal Shipping (Domestic)

Sulith Logistics Solutions can offer an even wider range of services. Please reach out to our customer service representative for additional information.

• Cargo Airplane Maximum height: 96 inches
• Passenger airplane Maximum height: 63 inches
• To calculate air freight volume L x W x H in inches divided by 366= weight in Kilogram

For importing or exporting a consignment of personal or household goods, the following documents are required.

• Packing List
• Copy of Shippers Passport
• Shippers Letter of Instruction
• B-13 CAED (Export – if cargo is of high value)

The documentation listed below are required for exporting or importing commercial items into or out of Canada:

• Packing List
• B-13 CAED (Export)
• Commercial Invoice
• ATA Carnet (If Applicable)
• CRA Authorization ID (Export)
• Shippers Letter of Instruction
• Certificate of Origin (If Applicable)
• Additional documents may be required depending on the origin of the goods.

International Commerce Terms refers to the agreement between the buyer and seller of a product for shipping. Please see the explanation below and click here for a thorough breakdown of each party’s roles.

EXW – Ex-Works, named place where shipment is available to the buyer, not loaded. The seller will not contract for any transportation.

FCA – Free Carrier, unloaded at the seller’s dock OR a named place where shipment is available to the international carrier or agent, not loaded.

This term can be used for any mode of transport.

FAS – Free Alongside Ship, named ocean port of shipment.

Ocean shipments that are NOT containerized.

FOB – Free On Board vessel, named ocean port of shipment.

This term is used for ocean shipments only where it is important that the goods pass the ship’s rail.

CFR – Cost and Freight, Named ocean port of destination.

This term is used for ocean shipments that are not containerized.

CIF – Cost, Insurance and Freight, named ocean port of destination.

This term is used for ocean shipments that are not containerized.

CPT – Carriage Paid To, named place or port of destination.

This term is used for air or ocean containerized and roll-on roll-off shipments.

CIP – Carriage and Insurance Paid To, named place or port of destination.

This term is used for air or ocean containerized and roll-on roll-off shipments.

DAF – Delivered At Frontier, named place of destination, by land, not unloaded.

This term is used for any mode of transportation but must be delivered by land.

DES – Delivered Ex-Ship, named port of destination, not unloaded.

This term is used for ocean shipments only.

DEQ – Delivered Ex-Quay, named port of destination, unloaded, not cleared.

This term is used for ocean shipments only.

DDU – Delivered Duty Unpaid, named place of destination, not unloaded, not cleared.

This term is used for any mode of transportation.

DDP – Delivered Duty Paid, named place of destination, not unloaded, cleared.

This term is used for any mode of transportation.

For more information, please contact our Team via email: info@sulith.com